This Refund & Cancellation Policy forms an integral part of the Terms & Conditions of Sarvasv Technologies Private Limited ("Sarvasv", "Appify", "we", "us", or "our") and governs all software synthesis platform licenses, early access pilot agreements, custom engineering engagements, and commercial transactions conducted under the appify.in brand.
By engaging our services or signing a Statement of Work (SOW), you ("Client", "you", or "your") acknowledge and agree to the terms set forth below.
1. General Refund Policy
Sarvasv provides high-assurance software synthesis platforms, air-gapped system integrations, and dedicated enterprise engineering services. Due to the customized technical nature of these solutions — which involve proprietary intellectual property access, dedicated engineering resource reservation, and immediate delivery of digital assets — the following standard policy applies:
- No refunds after work commencement: No refunds shall be issued once software synthesis services, pilot deployments, or engineering tasks have commenced.
- No refunds after invoice issuance: No refunds shall be issued once a formal statutory invoice has been raised as agreed in the relevant Statement of Work or commercial agreement.
- Policy consistency: This policy applies uniformly to ensure operational predictability for both parties.
2. Milestone-Based and Pilot Engagements
For custom engineering, compliance integration, and early access pilot engagements structured across milestones:
- Each milestone is independently scoped, priced, and approved in the governing Statement of Work (SOW).
- Once a milestone deliverable is completed and accepted by the Client (or deployed to the agreed sandbox environment), the corresponding fee is earned, and no refund is available for that milestone.
- If an engagement is terminated before completing subsequent milestones, billing ceases for uncommenced future milestones. Work completed up to the date of termination shall be invoiced and payable.
3. Platform Licenses and Enterprise Subscriptions
For enterprise software licenses, air-gapped deployment packages, and ongoing support retainers:
- Subscription and support fees are billed in advance for the agreed billing term (monthly, quarterly, or annual).
- Subscription fees for the current active billing cycle are non-refundable once the cycle has commenced or software license keys/binaries have been delivered.
- Clients may cancel upcoming subscription renewals at any time by providing written notice at least 30 days prior to the start of the subsequent billing cycle.
4. Dispute Redressal and Invoicing Queries
If you identify a clerical or billing discrepancy on an invoice, you must notify our accounts team in writing within 7 business days of invoice receipt. We will promptly audit and rectify any validated administrative error.
For inquiries regarding invoices, cancellations, or account settlements, contact our accounts team at support@appify.in.